Business Process
Outsourcing

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Blackstock Group of Companies has a registry of Pre-Qualified partners who are  consistantly looking for partners like you

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To pair the absolute best Service Providers with partners like you who need their services

What is BPO?
BPO is the abbreviation for Business Process Outsourcing, BPO refers to when companies outsource business processes to a third-party (external) company. The primary goal is to cut costs, free up time, and focus on core aspects of the business. Broadly speaking, companies adopt BPO practices in the two main areas of back-office and front-office operations. Back office BPO refers to a company contracting its core business support operations such as accounting, payment processing, IT services, human resources, regulatory compliance, and quality assurance to outside professionals who ensure the business runs smoothly. By contrast, front office BPO tasks commonly include customer-related services such as tech support, sales, and marketing. Many businesses, from small startups to large companies, opt to outsource processes, as new and innovative services are increasingly available in today’s ever-changing, highly competitive business climate
The Attraction of BPO
  Companies are often drawn to BPO because it affords them greater operational flexibility. By outsourcing non-core and administrative functions, companies can reallocate time and resources to core competencies like customer relations and product leadership, which ultimately results in advantages over competing businesses in their industry. BPO offers businesses access to innovative technological resources that they might not otherwise have exposure to. BPO partners and companies constantly strive to improve their processes by adopting the most recent technologies and practices. Since the U.S. corporate income tax is among the highest in the developed world, American companies benefit from outsourcing operations to countries with lower income taxes and cheaper labor forces as viable cost reduction measures. BPO also offers companies the benefits of quick and accurate reporting, improved productivity, and the ability to swiftly reassign its resources, when necessary.
What Are the Advantages of BPO?
  There are numerous advantages to BPO. One of the primary advantages is that it lowers costs. Performing a certain job function internally costs a specific amount. BPO can reduce these costs by outsourcing this job to an external party, often in a less cost-intensive country, reducing the overall cost of performing that job function. Other advantages include a company being allowed to focus on core business functions that are critical to its success, rather than administrative tasks or other aspects of running a company that are not critical. BPO also helps with growth, particularly in global expansion. If a company is interested in opening an overseas branch or operating overseas, utilizing a BPO company that has experience in the local industry and that speaks the language is extremely beneficial. Blackstock Group of Companies Inc. has 7 years of direct BPO experience with a network of several hundred registered service providers eager to meet any need you have to fill. All Service providers that BGC works with have been fully vetted, ensuring complete compliance to local and international codes, licensing and infrastructure requirements of their industry.
What Are the Types Of BPO?
  There are three primary types of BPO companies. These are local outsourcing, nearshore outsourcing and offshore outsourcing. Local outsourcing is a company that is in the same country as your business. Nearshore outsourcing is a company that is in a country that is not too far from your country, such as on the same Continent. Offshore outsourcing is a company that is in another country, often on another Continent.
What Is a BPO Call Center?
  A BPO call center handles outsourced incoming and outgoing customer calls on behalf of other businesses. Many BPO call centers will have agents that can individually handle customer inquiries, support and complaints.  BGC has a team of Service Providers just waiting to meet your need, contact us now to find out more.
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